Frequently Asked Questions
This section will attempt to answer all the questions you have regarding Landmark Nutraceuticals Co., Limited , our procedures and our products - if you require further information please do not hesitate to contact us.
1. Who Are You & What Can You Offer Me ?
Landmark Nutraceuticals Co., Limited ( LANDMARKCHEM , LMC ) is a professional enterprise , which mainly specialize in the production of steroid raw powders and hormone raw powders. We provide Testosterone Series , Trenbolone Series , Methenolone and other hormone raw materials . Our company has a strict QA&QC system and all of products are in line with the USP32 standard as well as enterprise internal control standard.
2. How Do I Know This Isn't A Scam?
Our company are specialized in the production of steroid hormone for many years , and 95% of our products are exported to the United States , Europe , Brazil , Australia and other regions. You can check from the feedback from our new and old customers, we are also the sponsors in many famous bodybuilding&Steroids Talking forums, our salesman will lead you to know more about us. With the sustained business conception of " credit is the basis, quality is the first", we gain the high trust from customers.
3. How to order us?
You can contact us for cooperation through the website contact information, or contact with the salesmen in our company. We will connect you about the specific detail via email, Skype or facebook as soon as possible.
4. How do I pay?
We can accept Bank Transfer(Transfer Wise), Money Gram, Western Union, Bitcoin, Letcoin and ETH. Cash in mail could only be provided for American clients, but there is a limit.
5.When can provide tracking number after payment ?
We’ll arrange your parcels immediately once your payment been confirmed , we need 1-2 days to ship them to our shipper and the tracking numbers could be provided by then. We’ll also constantly focus on the tracking number updates and keep you informed. Our shipper is the most professional in China, he knows which courier is the best to which country, and knows what name the package should use.
6. Do You Ship Over The Weekend ?
We have a perfect transportation system with kinds of courier services such as HKEMS (Hongkong EMS) , China EMS, HKETK, FedEx, DHL, Double Clearance, NLSP, etc. EMS don't collect parcels over the weekend . The packages can be shipped out normally before 12:00 a.m in Beijing time with most of expresses .
7. How Long Is The Whole Process Of Ordering And Shipping?
Paid orders are processed and dispatched the same day, the normal delivery time is 7-11 days after payment. We are international source, the shipping can be affected by customs and sometimes shipping company's schedules. If for express other reason which delay delivery of goods, we will promptly track and communicate with you soon. Your understanding will be highly appreciated.
8. Do you provide US domestic shipping service?
Yes, currently our US warehouse is overall open, there are some regular and hot-selling products stocked in there. Products in the US warehouse could be shipped out to you as soon as the payment confirmed and the delivery time is about 2 days also there will be zero risk to you. Accordingly, our partner in US warehouse will get some service charge, the specific cost is depended on your exact orders, contact us freely at anytime if you want to check the stocks in our US warehouse and you'll get our prompt reply.
9. How about parcel delivery success rate ?
International shipment:
Our goods packing will not contain any hormone information and can be sent out from different areas of china. At present,the goods customs clearance rate we send to United states and Europe is 99%, As for Canada, Brazil of quite high buckle close rate area, we also have new ways to get through the customs. Completely re-send policy to some areas is also provided.
US Domestic shipment:
We can guarantee our US clients 100% success delivery with our domestic shipping service, our partner in US is really professional and responsible.
10. What Is The Minimum And Maximum Amount Of Steroid Powder I Can Order At One Time?
Normally, our min.order quantity is 50g, but for some high value products, we can also accept smaller order below 50 grams, plz contact us freely for any order you want so that we can have a general conversation. And the more you buy the cheaper the price will be.
We suggest the net weight of each package should be less than 1.5kg. But if your order quantity is more than 1.5 kg, we will split the goods into several packages and then send you separately.
11. Is a signature required for shipping?
It depends on which express, like FEDEX, you can sign a contract with them for delivering parcels to your designated place if you are not at the shipping address, then do not need a signature. Sometimes, once packages leave our distribution they are not treated as recorded/registered shipments and therefore they don't require any signature upon delivery. Dear customer can ask your local express company for details. We can not be 100% sure, pls understand.
12. Can I get a discount for bulk orders?
Generally we have different sales promotion every month, our salesman will keep you informed of more details about it and the price of bulk orders will surely be much more satisfactory. Don’t hesitate to send us an inquiry and we’ll take good care of your business for sure.
13. Do you provide stealth packaging?
Basically, we do. For more specific info, please get in touch with us.
14. What should I do if my parcel was seized or lost?
Our sales Rep will contact you once abnormal situations appear, they will help you to solve the problem. Reshipping policy will be always provided.
